Shipping & Delivery Policy

Delivery Coverage & Order Processing

Delivery Coverage

XYARA currently delivers to a wide range of serviceable PIN codes across India. Delivery availability is verified at the time of order placement based on your entered PIN code.

Order Processing Time

Orders are usually processed and shipped within 24–48 working hours after successful order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

Estimated Delivery Time

Once shipped, orders are typically delivered within 2 to 10 business days, depending on your location.
Customers in metro and major cities can generally expect faster delivery, often within 3–5 business days.

Delivery timelines may vary due to factors such as location accessibility, courier delays, weather conditions, or other unforeseen circumstances.

Delivery & Support

Delayed Delivery

If you do not receive your order within 10 days from the shipping date, please contact us for assistance:

📧 Email: contact@xyara.in
📞 Phone: +91-8284969874

Our support team will help track and resolve the issue at the earliest.

Undeliverable PIN Codes

Deliverability is checked at the time of order placement and again during shipment.
In case a PIN code becomes unserviceable after order placement, the order may be cancelled.
For prepaid orders, the refund will be processed to the original payment method within 48 hours of cancellation.

Shipping Charges & Special Cases

Cash on Delivery (COD)

An additional ₹70 shipping fee may be applicable on Cash on Delivery orders.
COD availability depends on your location and courier partner serviceability.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear images and order details at:

📧 contact@xyara.in

Please note: Delivery partners are not authorized to handle product-related issues. Refer to our Return & Refund Policy for detailed steps.

Order & Address Guidelines

Address Accuracy

Customers must ensure that the shipping address, contact number, and PIN code provided are accurate and complete.
Orders cannot be modified once placed.
Each order can be shipped to one delivery address only.

Order Cancellation

In rare cases, orders may be cancelled due to unserviceability or operational constraints.
Refunds for prepaid orders will be credited within 48 hours of cancellation confirmation.

Delivery Attempts & Split Shipments

Delivery Attempts

Our courier partners typically make up to three delivery attempts.
If delivery is unsuccessful, our team may contact you to coordinate further action.

Multiple Product Shipments

Orders containing multiple products may be shipped in separate packages.
Each shipment may have a separate tracking number, which could result in different delivery dates.